Refund Policy

Effective Date: 25th July, 2026

At Orth-Rem, we are committed to providing quality orthopedic support products and a smooth shopping experience. Please read this Refund Policy carefully before placing your order.

No Return Policy

For hygiene, safety, and product integrity reasons, Orth-Rem does not accept returns once a product has been delivered.

We encourage customers to review product descriptions, specifications, sizing information, and other available details before placing an order.

If you have questions before purchasing, our customer support team will be happy to assist you.

Damaged or Incorrect Products

If you receive a product that is damaged during delivery or receive the wrong item, please contact us as soon as possible.

To help us review your request, please provide:

• Your order number
• Clear photos of the product
• Photos of the product packaging (if applicable)
• A brief description of the issue

Requests should be submitted within 24 hours of receiving your order.

Refund Eligibility

A refund may be considered if:

• You received a damaged product.
• You received the incorrect product.
• Your claim is verified by our customer support team.

Refund requests submitted after the specified reporting period may not be eligible for review.

Refund Process

Once your request has been reviewed and approved:

• Your refund will be processed to the original payment method used for the purchase.
• Refund processing may take 7–10 business days, depending on your payment provider or financial institution.

Non-Refundable Charges

Unless required by applicable law, the following charges are generally non-refundable:

• Shipping charges
• Payment gateway or transaction fees
• Any additional service charges, where applicable

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may no longer be eligible for cancellation.

If cancellation is possible, any applicable refund will be processed according to this policy.

Refund Decisions

Orth-Rem reserves the right to review each refund request individually.

Additional information or supporting documentation may be requested before a final decision is made.

Our goal is to resolve genuine issues fairly, promptly, and transparently.

Need Help?

If you have questions about this Refund Policy or need assistance with an order, our customer support team is here to help.

• Email: support@orth-rem.com
• Phone / WhatsApp: +91-9875912529
• Address: Plot No. 580, Industrial Area, Phase-9, Sector-66, Mohali – 160062, Punjab, India

For additional information about ordering, website use, or customer privacy, please refer to our Terms of Service and Privacy Policy.