Privacy Policy

Effective Date: 25th July, 2026

At Orth-Rem, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your personal data.

By using the Orth-Rem website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect different types of information when you visit our website or place an order.

Personal Information

You may voluntarily provide information such as:

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Order Information

When you make a purchase, we collect information necessary to process your order, including:

• Purchased products
• Order history
• Payment status
• Shipping information

Orth-Rem does not store your complete payment card details. Payments are securely processed by trusted third-party payment providers.

Device and Usage Information

We may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• General website interaction

This information helps us improve website performance and user experience.

 

How We Use Your Information

We use your information to:

• Process and deliver orders
• Respond to customer inquiries
• Provide customer support
• Improve our products and website
• Send important order updates
• Detect fraudulent or unauthorized activity
• Comply with applicable legal obligations

If you choose to receive promotional emails, we may also send updates about new products, offers, or educational content. You can unsubscribe at any time.

Cookies and Similar Technologies

Orth-Rem uses cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Maintain your shopping cart
• Analyze website performance
• Improve user experience
• Measure marketing effectiveness

Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

Sharing Your Information

We do not sell or rent your personal information.

We may share information only when necessary with trusted service providers that help us operate our business, including:

• Payment processing providers
• Shipping and logistics partners
• Website hosting providers
• Analytics providers
• Customer support services

These providers receive only the information necessary to perform their services and are expected to protect your information.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information.

These measures may include:

• Secure website encryption (HTTPS)
• Restricted access to personal information
• Secure payment processing
• Regular security monitoring

Although we work to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Comply with legal, tax, and accounting obligations
• Resolve disputes
• Enforce our policies

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Choices

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where permitted by law
• Opt out of promotional communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, shipping providers, analytics platforms, or embedded content.

Orth-Rem is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Orth-Rem does not knowingly collect personal information from children under the age required by applicable law. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

• Email: support@orth-rem.com
• Phone / WhatsApp: +91-9875912529
• Address: Plot No. 580, Industrial Area, Phase-9, Sector-66, Mohali – 160062, Punjab, India